Refund policy

Refund & Return Policy

Last Updated: April 27, 2026

This Refund & Return Policy ("Policy") applies to all purchases made from Avano ("Company," "we," "us," or "our"). By placing an order, you acknowledge and agree to the terms below. This Policy is part of our Terms of Sale, which include a mandatory arbitration agreement and class-action waiver governing any disputes.

1. 90-Day Money-Back Guarantee

We stand behind our products. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 90 days of your delivery date — no matter how many orders you've placed with us.

To request a refund under this guarantee, email support@shopavano.com with your order number. No need to return the product. Refunds will be issued to your original payment method within 5–10 business days of approval.

This guarantee applies to purchases made directly through our website. Items purchased through unauthorized third-party sellers are not eligible.

2. Order Issues, Defects, or Damage

We will replace or refund items only if they meet one of the following conditions and you notify us within 7 days of delivery:

  • The item arrived damaged
  • The item was defective upon arrival
  • You received the incorrect item
  • The shipment was missing items

To file a claim, you must provide:

  • Order number
  • Clear photos or video of the item and packaging
  • Description of the issue

To submit a claim, email us at support@shopavano.com.

If damage or defect cannot be verified, the Company reserves the right to deny replacement or refund.

3. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances, except where prohibited by law or where explicitly covered by our 90-Day Money-Back Guarantee (Section 1):

  • Opened or used consumable items (e.g., supplements, gummies, powders, food products) — eligible for refund under the 90-Day Money-Back Guarantee only
  • Apparel worn, washed, or showing signs of use
  • Digital products, downloads, courses, or coaching sessions
  • Subscription renewals or rebills
  • Free + shipping items
  • Promotional, discounted, or clearance items
  • Free gifts or bonus items
  • Final-sale or clearance products
  • Items purchased through unauthorized sellers or resellers

5. Subscription & Membership Billing (If Applicable)

By enrolling in a subscription, you agree to recurring charges at the interval disclosed during checkout.

  • Billing terms are presented clearly at checkout
  • You must affirmatively consent to subscription billing
  • You may cancel anytime through your account portal or by emailing support@shopavano.com
  • Cancellation stops future billing, but past charges are non-refundable

If your subscription includes a free trial or promotional rate, it will convert to standard pricing unless you cancel before renewal.

6. Refund Processing Times

Approved refunds will be issued back to the original payment method within 5–10 business days. Processing timelines may vary depending on your bank or payment provider. The Company is not responsible for delays caused by third-party payment processors.

7. Chargebacks & Payment Disputes

Initiating a chargeback for issues covered under this Policy is considered a breach of the Terms of Sale. We reserve the right to:

  • Block future purchases
  • Suspend customer accounts
  • Provide all necessary documentation to dispute illegitimate chargebacks (order logs, IP data, consent records, delivery confirmation, etc.)

8. Fraud Prevention & Abuse of Policy

We reserve the right to deny refunds or returns in cases of:

  • Suspected fraud
  • Excessive return attempts
  • Shipping address mismatches
  • Abuse of our policies or promotional offers
  • Use inconsistent with product guidelines

The Company may block or restrict future purchases at its discretion.

9. Shipping & Risk of Loss

Risk of loss passes to the customer once the carrier marks the order as delivered. Incorrect or incomplete shipping addresses provided by the customer are the customer's responsibility. Replacements or refunds for lost packages due to address errors are not guaranteed.

10. Governing Law, Arbitration & Class-Action Waiver

Any dispute relating to refunds, returns, subscriptions, product satisfaction, or delivery issues must be resolved through binding individual arbitration, not in court, and not through class or collective action. Customers agree they will not sue individually or as part of any class proceeding.

11. Updates to This Policy

We may update this Policy at any time to reflect operational, legal, or regulatory changes. The version in effect at the time of your purchase governs your order.

Questions? Contact us at support@shopavano.com.