Shipping policy
Shipping Policy
Last Updated: April 27, 2026
This Shipping Policy ("Policy") is part of our Terms of Sale, which include a mandatory arbitration agreement and class-action waiver. By placing an order with Avano ("Company," "we," "us," "our"), you acknowledge and agree to the terms below.
1. Order Processing Times
Orders typically process within 1–3 business days, excluding weekends and holidays. Processing times may be longer during peak seasons, product launches, or unforeseen supply chain interruptions. Processing time does not include carrier transit time.
We reserve the right to extend processing times when demand is high or inventory constraints occur. If significant delays arise, we will notify you using the email provided at checkout.
2. Shipping Methods & Transit Times
We ship via major carriers such as USPS, UPS, DHL, FedEx, or other partners. Most orders are delivered within 3–7 business days. Some remote regions or items with special handling may take longer due to carrier schedules, customs processing, or logistical constraints.
Estimated transit times are estimates only, not guarantees. Carrier delays — including weather, customs, holidays, or operational issues — are outside our control and do not qualify for refunds.
Customers are responsible for providing a complete and accurate shipping address. Incorrect or incomplete addresses may lead to delays or non-delivery. The Company is not responsible for such outcomes.
3. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking to update after shipment. Tracking updates are controlled by the carrier — we do not control update frequency, scanning delays, or accuracy of carrier tracking data. Customers are responsible for monitoring their tracking link and contacting the carrier for delivery-related inquiries.
4. Risk of Loss & Transfer of Title
Risk of loss and title pass to the customer once the carrier marks the package as "Delivered," "Notice Left," or "Attempted Delivery." After delivery is confirmed:
- The Company is not responsible for theft, loss, misdelivery, property damage, or disputes involving the delivery location
- Packages sent to an incorrect address provided by the customer are the customer's responsibility
- Carrier-confirmed delivery constitutes full performance of our shipping obligations
- Customers assume all responsibility for retrieving packages from their delivery address
5. Lost, Stolen, or Missing Packages
If a package is marked Delivered by the carrier but cannot be located:
- Check with household members, neighbors, security personnel, or mailrooms
- Wait 48 hours (carriers sometimes update prematurely)
- Contact the carrier to initiate a Missing Mail or Package Trace inquiry
The Company does not issue replacements or refunds for packages confirmed as delivered by the carrier. Customers may file a claim directly with the carrier if eligible.
If a package is marked Lost by the carrier before delivery confirmation, we will investigate and, at our discretion, replace or refund the order. To report a lost package, email support@shopavano.com with your order number and carrier details.
6. Returned, Refused, or Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, customer refusal, non-pickup from carrier, or delivery obstacles outside our control:
- Reshipment fees are the customer's responsibility
- Original shipping costs are non-refundable
- Merchandise may be considered forfeited after 14 days if reshipment fees are not paid
7. International Shipping (If Applicable)
International shipments may be subject to customs duties, import taxes, VAT, and brokerage fees. These fees are the responsibility of the customer and are not included in product pricing unless otherwise stated. Delays caused by customs inspections or government agencies do not qualify for refunds or replacements.
If a package is returned due to customs non-payment or refusal, the customer is liable for return shipping, re-delivery fees, and any carrier penalties.
8. Pre-Orders, Backorders & High-Demand Items
Estimated shipping dates for pre-orders or backorders are projections only. Dates may change due to manufacturing, supply chain, or customs variability. We will notify customers via email if extended delays occur.
9. Incorrect Items or Damaged Shipments
If you receive a damaged or incorrect product, you must notify us within 7 days of delivery at support@shopavano.com with:
- Order number
- Photos of product and packaging
- Description of the issue
Failure to provide adequate documentation or timely notice may result in denial of replacement. Approved replacements will be shipped using standard shipping timelines.
10. Shipping Fees & Refunds
Shipping fees are non-refundable, except where prohibited by law. Refunds issued due to verified errors on our part will cover product cost only unless otherwise required.
11. Chargebacks & Fraud Protection
Any shipping or delivery dispute covered by this Policy is subject to our Arbitration Agreement and Class-Action Waiver. We reserve the right to provide documentation — including tracking logs, carrier delivery confirmation, IP address of checkout, consent records, and customer communication logs — to challenge illegitimate chargebacks. Customers engaging in fraudulent claims may be banned from future purchases.
12. Governing Law, Arbitration & Class-Action Waiver
All disputes related to shipping, delivery, lost packages, transit delays, and carrier errors are governed by the Arbitration Agreement and Class-Action Waiver contained in our Terms of Sale. All claims must be resolved individually through binding arbitration.
13. Updates to This Policy
We may update this Shipping Policy at any time. The version in effect at the time of your order governs your purchase.
Questions? Contact us at support@shopavano.com.