Terms of service

Terms of Service & Terms of Sale

Last Updated: April 27, 2026

Welcome to Avano ("Company," "we," "us," or "our"). These Terms of Service & Terms of Sale ("Terms," "Agreement") govern your access to and use of our website(s), product purchases, subscriptions, digital goods, user accounts, influencer/UGC programs, data usage & privacy, content and media submitted to us, and all Company-related interactions.

By accessing our site, creating an account, purchasing anything from us, subscribing, or submitting content, you agree to be legally bound by this Agreement. If you do not agree, do not use our website or purchase our products.

These Terms include a mandatory arbitration agreement and a class-action waiver.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our website or make purchases. By using our services, you represent and warrant that you meet these requirements.

2. Account Responsibilities

If you create an account:

  • You must provide accurate, complete information
  • You are responsible for maintaining confidentiality of logins
  • You agree to accept responsibility for all actions under your account

We reserve the right to suspend or terminate accounts for violations of these Terms.

3. Product Purchases & Order Acceptance

All purchases are subject to product availability, order acceptance, and verification of payment information. We reserve the right to cancel or refuse any order for any reason, including suspected fraud, incorrect pricing, or policy violations. A purchase is only completed when we issue a shipping confirmation.

4. Pricing & Payment Authorization

By placing an order, you authorize us and our payment processors to charge your payment method, store payment credentials (tokenized), retry failed payments, and use alternative payment methods on file. All prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping fees, duties, and other applicable charges may apply.

5. Subscription Terms (Automatic Renewal)

If you enroll in a subscription:

  • You must provide express informed consent at checkout
  • You authorize recurring automatic charges at the stated interval
  • Charges continue until you cancel
  • You may cancel anytime via your account portal or by emailing support@shopavano.com
  • Charges already processed are non-refundable

If payment fails, we may retry your card or pause/cancel the subscription. Free trials convert to paid subscriptions unless canceled before renewal. This complies with ROSCA, the FTC Negative Option Rule, and applicable automatic-renewal laws.

6. Shipping Policy

See our full Shipping Policy for details. Key points:

  • Orders typically process within 1–3 business days
  • Shipping estimates are not guaranteed
  • Risk of loss transfers to the customer once the carrier marks the order as Delivered
  • We are not responsible for stolen, lost, or misdelivered packages after delivery confirmation
  • Incorrect shipping addresses are the customer's responsibility

7. Refunds & Returns

See our full Refund & Return Policy for details. Key points:

  • We offer a 90-Day Money-Back Guarantee on all orders
  • Defective or incorrect items must be reported within 7 days of delivery
  • Subscription charges are non-refundable except where covered by the guarantee
  • Refunds are issued to the original payment method
  • Chargebacks for issues covered under this Agreement may be disputed and may result in account termination

8. Influencer, UGC & Third-Party Content Terms

By submitting any content to us in any form (email, DM, uploads, tagging us, submitting through our creator portal, etc.), you grant the Company a perpetual, worldwide, irrevocable, royalty-free, transferable, commercial license to use, modify, edit, reproduce, advertise with, and distribute your content — including your likeness, voice, and name — in any format and on any platform.

You represent and warrant that:

  • You own the rights to the content
  • No third-party rights are infringed
  • All visible individuals consent to commercial use
  • You indemnify the Company against misrepresentation

To request removal of content you believe violates your rights, email support@shopavano.com with the subject line "Takedown Request," including identification of the content, proof of ownership, contact information, and a statement under penalty of perjury.

9. Intellectual Property

All Company content — including text, images, media, product designs, trademarks, software, and marketing materials — is owned by or licensed to us. Users may not copy, modify, reproduce, sell, distribute, or create derivative works without written permission.

10. Third-Party Platforms, Tools & Links

We may integrate with third-party analytics tools, pixels, advertising platforms, tracking technologies, chat widgets, and session replay tools. By using our site, you consent to their use as described in our Privacy Policy. We are not responsible for content or data practices of external sites.

11. Health & Safety Disclaimer

  • Products are not intended to diagnose, treat, cure, or prevent any disease
  • Statements have not been evaluated by the FDA
  • Individual results vary
  • Always consult a physician before using supplements
  • We are not liable for misuse, injuries, or unrealistic expectations

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, business interruption, or personal injury from misuse. Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.

13. Disclaimers

We do not guarantee website uptime, product availability, specific results, accuracy of user-generated content, or absence of errors in pricing, descriptions, or marketing materials. All products and services are provided "as-is."

14. Privacy & Data Use

By using our site, you consent to collection, use, and sharing of data as described in our Privacy & Data Use Policy, including cookies & analytics, advertising tracking, session-replay tools, SMS & email marketing, personal data storage, and account data. You authorize data processing in the United States regardless of your location.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any disputes not subject to arbitration under Section 16 shall be resolved in the courts of competent jurisdiction located in Delaware.

16. Mandatory Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to purchases, subscriptions, refunds, shipping, privacy, UGC/content, website use, marketing, representations or warranties, or any interaction with the Company shall be resolved exclusively by binding individual arbitration administered by AAA or JAMS using commercial arbitration rules.

You waive the right to class actions, class arbitrations, representative actions, and joinder of claims, unless prohibited by law.

17. Class-Action Waiver

You agree that you may only bring claims in your individual capacity. No actions may be brought or maintained as class actions, consolidated actions, or private attorney general actions. This is a material condition of using our website and purchasing our products.

18. Right to Update These Terms

We may modify these Terms at any time. Updates become effective immediately when posted. Continued use of our website or services constitutes acceptance of the updated Terms.

19. Contact Information

Email: support@shopavano.com

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms.